Privacy Policy
This Privacy Policy describes how Emerald Plumbing & Heating (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, submit a website form, request service, call, text, or otherwise communicate with us.
This information may include:
- Name
- Phone number
- Email address
- Service address
- Information about your plumbing or heating needs
- Other information you choose to provide
We may also collect certain non-personal information when you use our website, such as browser type, device information, pages visited, and website usage information through cookies or analytics technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and service requests
- Schedule and provide plumbing and heating services
- Communicate about appointments and service
- Provide customer support
- Improve our website and services
- Monitor website performance and usage
- Send communications you have agreed to receive
3. Sharing Your Information
Emerald Plumbing & Heating does not sell or rent your personal information.
We may disclose information when reasonably necessary to operate our business, provide requested services, comply with applicable laws, protect our rights, or work with service providers that support our website or business operations.
Mobile information and SMS opt-in consent will not be sold or shared with third parties for their marketing or promotional purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to understand website activity, improve functionality, and enhance your experience.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.
5. Data Security
We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
6. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information.
To submit a privacy-related request, contact Emerald Plumbing & Heating using the information at the bottom of this page.
7. SMS Communications
If you provide your mobile phone number and consent to receive text messages from Emerald Plumbing & Heating, we may send messages related to your inquiries, appointments, scheduling, service updates, and other communications you have agreed to receive.
Message frequency may vary. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at (781) 400-0340 .
Consent to receive text messages is not a condition of purchasing services.
Your mobile information and SMS opt-in consent will not be sold or shared with third parties for their marketing or promotional purposes.
8. Third-Party Links
Our website may contain links to websites operated by third parties. Emerald Plumbing & Heating is not responsible for the privacy practices, policies, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, or applicable requirements.
When changes are made, the effective date at the top of this page should be updated.
11. Terms and Conditions
Your use of this website and our services is also subject to our Terms and Conditions.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, contact:
Emerald Plumbing & Heating
Phone: (781) 400-0340